Trust & safety
Buying and selling with strangers shouldn’t feel like a gamble. On Khaznati, every seller is ID-verified and the buyer’s payment is held until delivery is confirmed. If an item doesn’t arrive or isn’t in the condition described, buyer protection covers the order. Here’s how the rest of it works.
Verified sellers
To sell on Khaznati, every seller completes identity verification using a valid Emirates ID and a UAE mobile number. A real, identified person stands behind every listing, so buyers know who they are dealing with.
Door-to-door pickup and delivery
When an item sells, a courier collects it from the seller’s door and delivers it to the buyer. Nobody has to meet a stranger or book a courier, and because the payment is held until delivery is confirmed, both sides are covered along the way.
Payment held until delivery
The seller isn’t paid straight away. The payment is only released once delivery is confirmed. If an item never arrives or isn’t in the condition the seller described, the buyer reports it, our team reviews the claim, and an upheld claim is refunded in full. Sellers know the money is already there before they part with their item.
Buyer protection
If a delivered item doesn’t match its listing, buyers are eligible for a full refund under our buyer-protection process. Report the problem in the app within 48 hours of delivery. Our team reviews the claim, and if it’s upheld the payment is returned to the buyer rather than released to the seller. If the order isn’t confirmed or disputed within those 48 hours, it’s treated as accepted and the seller is paid.
What’s not allowed
Items must be legal to sell in the UAE and must be your own pre-loved personal property. Counterfeit goods, stolen property, recalled or unsafe products, weapons, controlled substances, and anything otherwise restricted by law are prohibited. Khaznati is for individuals, not for unlicensed commercial or bulk trading. We remove listings and suspend accounts that break these rules.
Staying safe
- Keep every transaction on Khaznati. Buyer protection only applies on-platform.
- Never share payment details, passwords or one-time codes outside the app.
- Describe items honestly and use clear, real photos so orders go smoothly.
- Be wary of anyone asking you to pay or arrange delivery off-platform.
Report a problem
If something doesn’t look right, use the report option in the app or email [email protected]. We review every report and act on anything that breaks our rules.